RETURN & REFUND POLICY

Last Updated: September 16, 2026

Thank you for shopping with NewStyleApparel. We take pride in creating quality apparel and personalized products. Because many of our products are printed, customized, or made specifically for each order, please review the following Return & Refund Policy carefully before placing your order.

By completing a purchase on NewStyleApparel.com, you acknowledge and agree to the terms described below.

1. RETURN PERIOD

Eligible non-customized products may be returned within 14 calendar days from the confirmed delivery date.

To request a return, customers must contact us at:

Email: info@newstyleapparel.com
Phone: +1 (346) 893-8050

A return must be approved before the product is shipped back. Products returned without prior authorization may not be accepted.

Once a return request has been approved, the item must be shipped within 7 calendar days of receiving return authorization.

2. RETURN ELIGIBILITY

To qualify for a return, the product must:

• Be unused, unworn, and unwashed.
• Be free from stains, odors, perfume, smoke, makeup, deodorant, pet hair, or other signs of use.
• Be returned in its original condition and packaging when applicable.
• Include all original tags, accessories, or components supplied with the product.
• Not have been altered, modified, or damaged after delivery.
• Include proof of purchase or the original order number.

NewStyleApparel reserves the right to reject a return or reduce the refund when a returned product does not meet these conditions, to the extent permitted by applicable law.

3. PERSONALIZED, CUSTOM, AND MADE-TO-ORDER PRODUCTS

Products that are personalized, customized, made-to-order, or produced according to customer-provided names, text, colors, graphics, dates, numbers, or other specifications are FINAL SALE and are not eligible for return, exchange, or refund for change-of-mind reasons.

This includes, but is not limited to:

• Personalized shirts and apparel.
• Custom names or family names.
• Custom dates or numbers.
• Custom text or messages.
• Customer-requested designs or modifications.
• Special-order or made-to-order merchandise.

Personalized or custom products will only be eligible for replacement or other appropriate remedy when the item is materially defective, damaged during shipment, incorrectly produced due to our error, or materially different from the approved order specifications.

Customer spelling mistakes, incorrect information, incorrect personalization details, or incorrect selections submitted during checkout are not considered production errors by NewStyleApparel.

4. SIZE SELECTION

Customers are responsible for reviewing the product description and available size chart before ordering.

Selecting an incorrect size does not constitute a manufacturing defect.

Eligible standard, non-personalized products may be returned under this policy when the wrong size was selected by the customer, but the customer will be responsible for return shipping costs.

Personalized or custom products cannot be returned solely because the customer selected the wrong size.

5. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order immediately after delivery.

If you receive an item that is:

• Damaged,
• Defective,
• Misprinted,
• Incorrectly personalized due to our error, or
• Different from the item ordered,

please contact us as soon as reasonably possible, preferably within 7 calendar days of delivery.

We may request photographs of:

• The complete product,
• The damaged or defective area,
• The shipping packaging, and
• The shipping label.

After reviewing the claim, we may provide, as appropriate, a replacement, refund, store credit, or other remedy.

Customers should not return damaged or incorrect merchandise until return instructions have been provided.

Nothing in this policy limits any rights that cannot legally be waived under applicable law.

6. MINOR PRODUCT AND COLOR VARIATIONS

Product photographs and digital mockups are intended to represent the product as accurately as possible.

However, slight differences may occur due to:

• Screen and monitor settings,
• Fabric characteristics,
• Printing processes,
• Garment manufacturing,
• Dye lots,
• Print placement, or
• Normal production tolerances.

Minor variations that do not materially affect the product's appearance, function, or ordered specifications are not considered defects.

7. RETURN SHIPPING COSTS

For approved returns resulting from a customer's change of mind, incorrect size selection, or other customer-related reason, the customer is responsible for all return shipping costs.

Original shipping and handling charges are non-refundable unless the return results from an error by NewStyleApparel or otherwise required by applicable law.

If NewStyleApparel provides a prepaid return label for a customer-responsible return, the cost of that return label may be deducted from the refund.

For verified defective, damaged, or incorrectly fulfilled orders caused by NewStyleApparel, we will provide appropriate return or replacement instructions and will cover reasonable return shipping costs when a return is required.

8. REFUNDS

Approved refunds will be issued only after the returned merchandise has been received and inspected, unless otherwise determined by NewStyleApparel.

Refunds will normally be issued to the original payment method.

Please allow approximately 5–10 business days after approval for us to process the refund. Additional processing time may be required by your bank, credit card issuer, or payment provider.

Shipping charges, expedited shipping fees, gift wrapping charges, and other service fees are non-refundable unless the return is caused by our error or applicable law requires otherwise.

NewStyleApparel is not responsible for banking or payment-provider processing delays after a refund has been issued.

9. NON-RETURNABLE ITEMS

The following items are not eligible for return or exchange unless defective, damaged, incorrectly fulfilled, or otherwise required by applicable law:

• Personalized or customized products.
• Made-to-order products.
• Items marked “Final Sale.”
• Clearance items identified as non-returnable.
• Gift cards.
• Products that have been worn or washed.
• Products damaged after delivery.
• Products altered by the customer.
• Products returned without their original condition or packaging when reasonably required for resale.
• Products showing signs of use, odor, stains, makeup, deodorant, pet hair, or similar contamination.

10. ORDER CANCELLATIONS AND CHANGES

Orders are processed quickly.

Cancellation or modification requests should be submitted within 2 hours of placing the order.

We will make reasonable efforts to accommodate a cancellation or change; however, cancellation or modification is not guaranteed once production, printing, personalization, or fulfillment has begun.

Personalized and made-to-order products cannot normally be canceled after production has started.

If NewStyleApparel is unable to ship an order within the timeframe required by applicable law, customers will retain any cancellation and refund rights provided by applicable law.

11. INCORRECT SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address.

NewStyleApparel is not responsible for delays, failed deliveries, or additional shipping costs caused by incorrect or incomplete address information supplied by the customer.

If a package is returned to us because of an incorrect address, refused delivery, or failure to collect the shipment, additional shipping charges may apply before the package is reshipped.

If a refund is approved for a returned-to-sender order, original shipping costs and other non-refundable carrier charges may be deducted from the refund, where permitted by law.

12. LOST OR DELIVERED PACKAGES

If tracking indicates that an order was delivered but the customer cannot locate the package, the customer should:

1. Verify the shipping address provided with the order.
2. Check with household members, neighbors, reception desks, or other secure delivery locations.
3. Contact the shipping carrier.
4. Contact NewStyleApparel promptly for assistance.

We will reasonably assist customers with carrier investigations when appropriate.

A carrier's delivery confirmation may be used as evidence of delivery, but each claim will be reviewed based on its circumstances and applicable law.

13. EXCHANGES

To minimize processing delays, NewStyleApparel generally does not offer direct exchanges for standard merchandise.

For eligible non-custom products, customers may return the original item according to this policy and place a new order for the preferred size, color, or product.

Defective or incorrectly fulfilled orders may be replaced directly at our discretion where appropriate.

14. RETURN AUTHORIZATION

Do not send a product back without first contacting NewStyleApparel.

After your return request is approved, we will provide the appropriate return instructions and return address.

NewStyleApparel is not responsible for products sent to an unauthorized or incorrect return address.

Customers are strongly encouraged to use a trackable shipping service and retain proof of shipment.

15. ABUSE OF THE RETURN POLICY

NewStyleApparel reserves the right, where permitted by law, to refuse future transactions or return privileges in cases involving documented patterns of:

• Fraudulent return activity,
• Repeated returns of used merchandise,
• Product substitution,
• False damage claims,
• Return of merchandise not purchased from NewStyleApparel, or
• Other abuse of the return process.

This provision does not affect legitimate customer claims or rights provided by applicable law.

16. CHARGEBACKS AND PAYMENT DISPUTES

Customers are encouraged to contact NewStyleApparel first so that we have an opportunity to resolve legitimate order concerns.

In the event of a payment dispute or chargeback, NewStyleApparel may provide the payment processor or financial institution with relevant documentation, including order details, policy acceptance records, customer communications, shipment tracking, and delivery confirmation.

Nothing in this section restricts a customer's lawful rights under applicable payment or consumer-protection laws.

17. POLICY CHANGES

NewStyleApparel may update this Return & Refund Policy from time to time.

The policy applicable to an order will generally be the version in effect when the order was placed, subject to any rights or obligations imposed by applicable law.

18. CONTACT US

If you have any questions regarding an order, return, refund, or this policy, please contact us:

NewStyleApparel
Website: NewStyleApparel.com
Email: info@newstyleapparel.com
Phone: +1 (346) 893-8050

We recommend contacting us before sending any merchandise back so that we can provide the correct return instructions.